Question 1

How long until my order ships?

Accepted Answer

Orders are processed within 1-3 business days of payment, including a quality inspection and careful packing. Business days are Monday through Friday, excluding public holidays. During peak periods such as the holiday season, processing may take an extra 1-2 business days.

Question 2

How long will delivery take?

Accepted Answer

Estimated delivery times, including processing, are: - United States: 5-8 business days - Canada: 7-10 business days - Germany: 4-9 business days - Ireland: 5-11 business days - United Kingdom: 3-7 business days Delivery estimates for other destinations are shown at checkout. These are estimates, not guarantees - carrier delays, customs processing, weather and peak-season volume can extend delivery. We are not able to offer expedited or express shipping at this time.

Question 3

Do you ship to my country?

Accepted Answer

We ship from the United States to customers in the United States and Canada. If we are unable to ship to your destination, that will be shown at checkout before you pay.

Question 4

How much does shipping cost?

Accepted Answer

Shipping is free on orders of $100 USD or more. Orders below that amount ship for a flat fee of $8.99. The fee, if any, is shown at checkout before you pay.

Question 5

Will I have to pay duties or customs fees?

Accepted Answer

International orders are shipped Delivered Duty Paid. Import duties and customs clearance are covered, so you will not be asked to pay anything extra when your package arrives. If a carrier or customs office ever asks you for a payment on delivery, please contact us before paying so we can resolve it.

Question 6

Do I need to give a phone number?

Accepted Answer

For deliveries outside the United States, carriers and customs authorities require a valid phone number. Please enter one at checkout. Orders without a reachable phone number may be held, delayed or returned, and we cannot be responsible for delays caused by a missing or incorrect number.

Question 7

How do I track my order?

Accepted Answer

You will receive a tracking number by email as soon as your order ships. Tracking can take 24 to 48 hours to show movement after you receive it, because carriers only update once the package is scanned into their network. You can also track your order from our website. If your tracking has not updated after 3 business days, contact us with your order number and we will look into it.

Question 8

Where might my package be left?

Accepted Answer

We use trusted national and international carriers selected for your destination. Depending on the carrier and your location, your package may be delivered to your mailbox, left in a safe place, handed to a neighbor, or held at a local post office or parcel locker for collection. Please check these locations before reporting a package as missing.

Question 9

Tracking says delivered, but I do not have my package. What now?

Accepted Answer

Please check your mailbox, porch, any safe-drop location, with neighbors and household members, and with your local post office or parcel locker - carriers frequently mark packages delivered shortly before they arrive. If it has not turned up after 2 business days, contact the carrier with your tracking number and let us know so we can assist with the carrier investigation.

Question 10

My package looks stuck or lost

Accepted Answer

Packages sometimes pause in transit for a few days, especially during customs clearance. If your tracking has not updated for 7 days past the estimated delivery window, contact us with your order number no later than 30 days after the estimated delivery date. We will open an investigation with the carrier, and if the carrier confirms the package is lost, we will send a replacement or issue a refund.

Question 11

Can I change my address or cancel my order?

Accepted Answer

Contact us at support@vettedarc.com within 1 hour of placing your order with your order number and the full corrected address. We will do our best to update it, but once your order has entered processing we can no longer make changes, and we are not able to redirect a package after it has shipped. Orders can be cancelled only before they enter processing.

Question 12

What if my order cannot be delivered?

Accepted Answer

We are not responsible for orders that cannot be delivered because of the address or delivery conditions provided at checkout, an incorrect, incomplete or outdated address, a missing or unreachable phone number where one is required, an address the carrier cannot access, the delivery was refused, packages left unclaimed until the carrier's holding period expires; or a location the carrier does not serve. In these cases the package may be returned to the sender or disposed of by the carrier, and we are unable to offer a replacement, refund or re-shipment. Please double-check your address and phone number before completing checkout, and watch your tracking so you can collect a package being held for you.

Question 13

My item arrived damaged

Accepted Answer

Contact us within 10 days of delivery with photos and we will arrange a free replacement or a refund. See our Return & Refund Policy for returns and exchanges.

Question 14

Still need help?

Accepted Answer

Email support@vettedarc.com with your order number and we will be glad to help. We typically respond within 1-2 business days.

Shipping FAQ

How long until my order ships?

How long will delivery take?

Do you ship to my country?

How much does shipping cost?

Will all my items arrive together?

Is a phone number required for delivery?

How do I track my order?

Where might my package be left?

Tracking says delivered, but I do not have my package. What should I do?

What if my tracking stops updating or my order is late?

Can I change my address or cancel my order?

What if my order cannot be delivered?

What if my item arrives damaged?

Still need help?